Hi Janice,
We're sorry to hear you're unhappy with your Eye Therapy experience.
As discussed in our previous correspondence, we have already offered you the opportunity to return your device for a full assessment to determine whether there is a fault. We have also requested photographic evidence of the reaction you've described, which we are still waiting to receive.
Eye Therapy uses EMS technology, and the sensation can vary depending on skin contact, hydration and correct application of the hydrogel pads. The device does not have a vibration function.
We also recommend following the usage instructions carefully, including starting on the lowest EMS setting, allowing appropriate time between treatments and ensuring the hydrogel pads are applied correctly.
Given your reported eye reaction, we recommend discontinuing use until the matter has been assessed.
We're more than happy to assist you further, however, we do need the requested information and the opportunity to inspect the device before we can determine the appropriate next steps.
Kind regards,
The Sheskn Team